Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection. We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to o...

Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection. We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to o...

The SAPC unit, within R&D Madrid Center, is part of PDU Packet Core within Design Unit IP & Broadband and it is responsible for the development of advanced features for Policy Management as part of SACC, IMS, Broadband and EPC solutions. The SAPC Systems Management team has the following responsibilities: Quick and System studies Pre-TG0 and prestudy activities Characteristics activities for node dimensioning and dimensioning tool development Architecture, Product Structure Technical Committees ...

The SAPC unit, within R&D Madrid Center, is part of PDU Packet Core within Design Unit IP & Broadband and it is responsible for the development of advanced features for Policy Management as part of SACC, IMS, Broadband and EPC solutions. The SAPC Systems Management team has the following responsibilities: Quick and System studies Pre-TG0 and prestudy activities Characteristics activities for node dimensioning and dimensioning tool development Architecture, Product Structure Technical Committees ...

As a Technical Service desk Agent you will be involved a centralised 24x7 customer support team based in Barcelona whose responsibility is to provide first line support services to Managed Services customers. This is a temporary position (maternity cover) Your principle tasks would include: To record and manage customer calls and Service Requests via telephone and email, maintaining customer contact throughout. To provide first level technical support Escalate as appropriate Ensure that the appr...

Talent Search People We are a recruitment agency based in Spain, with offices in Barcelona and Madrid. We focus on Multilingual Speakers, Commercial, IT & E-Commerce and Finance profiles. We are looking for; Technical Support Agent for one of our clients, a multinational company with European shared service center based in Barcelona. Job role: The profile we are looking for: As a Technical Service desk Agent you will be involved a centralised 24x7 customer support team based in Barcelona whose r...

We need someone to manage the development, implementation, operation and maintenance of computer networks, systems, telecommunication and data to service the business to agreed levels in collaboration with Global Data Center service. To provide a continuous, co-ordinated and comprehensive IT security service in coordination with IT Security Function, ensuring that threats to business operations through the medium of information technology are properly identified, evaluated and countered in a tim...

Talent Search People We are a recruitment agency based in Spain, with offices in Barcelona and Madrid. We focus on Multilingual Speakers, Commercial, IT & E-Commerce and Finance profiles. We are looking for; Technical Support Agent for one of our clients, a multinational company with European shared service center based in Barcelona. Job role: The profile we are looking for: As a Technical Service desk Agent you will be involved a centralised 24x7 customer support team based in Barcelona whose r...

Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection. We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to o...

Duties and Responsibilities To provide 1st/2nd line technical support; answering support queries via ticketing system, phone, email or at desk side. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Respond to enquiries from employees and help them resolve any hardware and/or software problems. Maintain a log of any software or hardware problems ...