Key responsibilities/essential functions include: Customer Calls • Take incoming RFS and log the problem in MUST, if required • Identifying our contractual commitments, accurate use of remote support. • Accurate use of FE Diary. • Accurate use of the Escalation Process. Field Engineer Calls • Take incoming calls from FE's related to dispatching; • Enter all comments and agree action plan. • Offer suggestions on possible solutions. Assigning FE • Assign FE if they are listed in the System Preferr...

Key responsibilities/essential functions include: Customer Calls • Take incoming RFS and log the problem in MUST, if required • Identifying our contractual commitments, accurate use of remote support. • Accurate use of FE Diary. • Accurate use of the Escalation Process. Field Engineer Calls • Take incoming calls from FE's related to dispatching; • Enter all comments and agree action plan. • Offer suggestions on possible solutions. Assigning FE • Assign FE if they are listed in the System Preferr...

Key responsibilities/essential functions include: Customer Calls • Take incoming RFS and log the problem in MUST, if required • Identifying our contractual commitments, accurate use of remote support. • Accurate use of FE Diary. • Accurate use of the Escalation Process. Field Engineer Calls • Take incoming calls from FE's related to dispatching; • Enter all comments and agree action plan. • Offer suggestions on possible solutions. Assigning FE • Assign FE if they are listed in the System Preferr...

Key responsibilities/essential functions include: Customer Calls? Take incoming RFS and log the problem in MUST, if required? Identifying our contractual commitments, accurate use of remote support.? Accurate use of FE Diary.? Accurate use of the Escalation Process. Field Engineer Calls? Take incoming calls from FE's related to dispatching;? Enter all comments and agree action plan.? Offer suggestions on possible solutions. Assigning FE? Assign FE if they are listed in the System Preferred list?...