Description He/she will be responsible for correct execution of test scripts related to the voice technology applications IVR and Firefly, as part of the global Rainbow project for Wave I countries...

WE ARE LOOKING FOR: An End user Computing Resource to join the Business Support area. This position will involve supervision of database/Macro/MIS development and standardization within the BSSC. The...

UK Consumer Bank Operations The principal work streams covered by this role are confined in scope to UK corp operations and include, but are not limited to: - Using and interpreting data to formulate...

This role will be required to support the implementation and ensure correct configuration of a new operations efficiency application (Work Manager) across GCG EMEA Operations. The role will be pivotal...

This role will be required to define, build and maintain data queries and reports from a new operations efficiency application (Work Manager) across GCG EMEA Operations. The role will be pivotal to th...

Description Ensure that all activities and deliverables support the departmental goal of creating a lean, cost-efficient operational environment with adequate level of support as well as proper oversi...

This role will support call delivery and strategic objectives to specified perform performance metrics such as idle time, abandonment rate and saturation rates. Dialler analyst will develop, test, and...

One of the world leader Financial Institution is recruiting for its multicultural centre located in Barcelona city center. Citi Bank works in more than 10 languages, for more than 12 countries covering...

The Barcelona Sales & Service Center is a multicultural centre located in Barcelona city center. We work in more than 10 languages, for more than 12 countries covering almost all Citi Bank business gro...

Empleo Main responsibilties: Management: -Management of a team of 8 employees in Spain -Innovation and improvement of processes across all operations teams. -Driving and supporting business change -Create a consultative relationship of the customer and being focused on contact improvement. -Development and coaching your employees to maximize potential and optimise performance -Identifying, hiring and retaining top talent -Setting of performance targets -Identifying and implementing process impro...