1. Review and analyze support issues submitted through CRM2. Manage complete resolution process within required SLAs; provide reporting on issues through CRM reporting tool3. Complete systems configuration and provide consulting services to post-live clients 4. Liaise with the customer staff, in order to understand requirements, and to ensure delivery of support solutions, provide feedback to clients on issue status in accordance with SLAs5. Assist in implementation and post-implementation activ...

1. Review and analyze support issues submitted through CRM2. Manage complete resolution process within required SLAs; provide reporting on issues through CRM reporting tool3. Complete systems configuration and provide consulting services to post-live clients 4. Liaise with the customer staff, in order to understand requirements, and to ensure delivery of support solutions, provide feedback to clients on issue status in accordance with SLAs5. Assist in implementation and post-implementation activ...

Division: GlobalView Job Title: IT Advisor/BA Analyst Country: Spain Province: Cataluña City/Town: Barcelona Employment Status: Description: I. Overview:ADP Employer Services is leading the payroll market in the World and provides payroll and Human Resource services to clients looking for outsourcing solutions .ADP GlobalView is launching a new offer and serves payroll and HR services to multinational clients, on a single platform, based on SAP HCM suite. Role objective:As part of GlobalView?´s ...